Frequently Asked Questions

What is LERqbank?

LERQbank is a comprehensive way to study for the IBLCE exam. More than just practice questions, get all the tools you need to feel confident in your preparation.

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Who provides LERqbank?

LERQbank is a program of Lactation Education Resources (LER). All LER products are supported by our administrative team including medical director Kirra Brandon, MD; program director Angela Love-Zaranka, IBCLC, and our capable and friendly technology and support teams, who include both new and seasoned IBCLCs.

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How is LERqbank different from your previous exam prep?

LER has been providing lactation education for more than 20 years. LERQbank builds on and enhances the content from our proven exam prep program, adding a more user-friendly interface, more questions, and the ability to rapidly incorporate your feedback.

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What if I am already enrolled in an LER exam prep offering?

If you are currently enrolled in either LER exam prep course, please watch your inbox for information on how you will be transitioned to our new, user-friendly LERQbank.

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How is my account and private information protected?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of LERQbank, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes.

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What textbooks does your course reference?

Campbell, S., Lauwers, J., Mannel, R., Spencer, B. (Eds.). (2019). Core Curriculum for Interdisciplinary Lactation Care, 4th ed. Burlington, MA: Jones & Bartlett Learning

Lawrence, R. & Lawrence, R. (2022). Breastfeeding A Guide for the Medical Profession, 9th ed. Philadelphia, PA: Elsevier.

Mohrbacher, N. (2020). Breastfeeding Answers: A Guide for Helping Families, 2nd ed. Arlington Heights, IL: Nancy Mohrbacher Solutions, Inc.

Wambach, K. & Spencer, B. (2021). Breastfeeding and Human Lactation, 6th ed. Burlington, MA: Jones & Bartlett Learning.

Wambach, K. & Riordan, J. (2016). Breastfeeding and Human Lactation, 5th ed. Burlington, MA: Jones & Bartlett Learning.


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What forms of payment do you accept?

We accept major credit cards including Visa, Mastercard, American Express, and Discover.

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How secure is my credit card and/or other payment information?

We use PayPal as our credit card processor. As you probably know, PayPal is the Internet gold standard in payment processing and uses multiple security programs to safeguard your information. Your credit card information is never stored on LERQbank's server.

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I love LERqbank, but my subscription ran out. How do I renew my subscription?

Your LERQbank subscription is active for six months. If your subscription expires, your previous test results and cumulative performance are stored for you. However, you will not be able to access the questions and answer explanations without an active account. Once you renew your subscription, you will regain access to your previous tests. Contact our friendly customer support team at support@lactationtraining.com to arrange for a six month extension subscription.

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I have finished all of the questions in a certain subject. How can I reset the questions in that section?

We offer one free database reset per 6 month subscription. If you want to reset your database an additional time, we offer a paid database reset function for a nominal fee. Please note that your performance statistics are LOCKED once you reset your question database. In other words, your performance statistics will NOT be updated as you answer questions after you reset the database. We must do this to preserve the validity of the percentile rankings. We recommend that you wait to apply your database reset until you have completed all or most of the questions.

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I am seeking a refund. How do I obtain a refund?

Our goal is to provide the highest level of testing services and customer support for our clients. Both of these proven, highly popular course subscriptions include our guarantee: pass the exam or we will extend your access to the review, including an upgrade to the Enriched subscription . If you have any questions or concerns about your experience with LERQbank, please contact us.

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How do I download my payment receipts?

You may download your payment receipts by visiting the 'My Billing History' section of your account.

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How do I contact LERqbank?

Our friendly customer support team is available to answer your questions seven days a week, 9:30 a.m. - 5:30 p.m US eastern (New York) time. You can contact us via email at support@lactationtraining.com or phone at 443-203-8553. For the fastest support, include your user name and a brief description of your inquiry.

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